BELOW ARE A FEW OF THE MOST FREQUENTLY ASKED QUESTIONS...
BUT IF THERE IS ANYTHING ELSE YOU WOULD LIKE TO KNOW DON'T HESITATE TO CONTACT US!
- Can I change the colour, wording or text of your stationery?
You can change all of these items on our cards. Each one is individually handmade so we can tailor the designs to your requests.
- How long do I need to allow for the wedding stationery to be made?
We typically hand your stationery over 10 weeks before the big day... and we like to have at least 6 weeks to work with you one on one to perfect the design and get making your wonderful stationery!
- Are envelopes and inserts included in the price of the stationery?
Yea! We print all the inserts and envelopes for you, saving you the stress and hassle of writing them, but thats not all... we print all your guest names free of charge! We can also create those unique individual inserts or information slips that you need, the things you can't "buy online" like custom gift lists, specific directions, accommodation etc etc
- How long do I need to allow for the wedding stationery to be made?
We typically hand your stationery over 10 weeks before the big day... and we like to have at least 6 weeks to work with you one on one to perfect the design and get making your wonderful stationery!
- Do you have a minimum order requirement?
Simple answer no! We cost up each and every order individually... giving each and every couple the best cost for every item of stationery they want in their package!
- When should I send out my invitations to guests?
We aim to hand you your invitations at 10 weeks before the wedding, the usual send out time is 6-8 weeks, so we like to get them to you a smidge early so you can get organised to send them all out!
- Can I have a sample of a particular design?
We are keen to keep the overall costs down for all of our clients, samples and one offs do take a lot of time and materials. In an effort to not have to charge for these we ask that you work with us, using digital proofs and layout photographs, these are free and keep the cost down, however we will always create a final physical sample for you to see and feel!
- What if I’m not sure of my final numbers?
Don't worry, we price and work based on rough numbers, we only make, and you only pay for what you need, and we will have your final numbers when we receive your final guest list!
- How long before I receive my order?
This totally depends on when you order! We like to have a 6 week window to design, tweak and create your stationery, but it also depends on how quickly you can provide us with guest names and addresses.
- Do you require a deposit?
We take a 50% NON REFUNDABLE deposit on all bookings, this allocates your scheduled stationery time! Cancelled orders will NOT be refunded, due to work commenced and time slots being allocated.
- Do you charge a bespoke fee?
We are happy to work with you to ensure you are satisfied with the final product. However we reserve the right to introduce a bespoke design fee, should the time required for the design element for your order become excessive. This is at the discretion of the designer however we will discuss this with you should you ask for chargeable design work.